5.2 Updating mobile identity documents

You can request an update for an issued mobile identity document. Once you have requested an update, the person checks for updates on their wallet app, and an updated version of the mobile identity document is provisioned to their device; this uses the latest version of the credential profile, the latest version of the document format file, and pulls the latest information from the database to populate the document.

Note: You cannot update a mobile identity document that has been disabled or canceled.

5.2.1 Requesting an update for a single mobile identity document

To update a single mobile identity document:

1. In the MyID Operator Client, search for the device you want to update.

   You can use the Device search report; you are recommended to add the Device Category from the Additional search criteria section, and select Mobile Identity Document from the drop-down list.

   Alternatively, you can use the Devices tab on the View Person screen. On this screen, mobile identity documents appear with a Device Type of Android Attribute Store or iOS Attribute Store.

2. Select the mobile identity document you want to update, and open it in the View Device screen.

3. Click Request Update.

   The Request Update screen appears.

   

   Note: You cannot change the credential profile when requesting an update.

4. Type any Notes you want to add.

   The Notes are stored in the audit trail.

5. Click Save.

   MyID requests an update for the mobile identity document, and sends an email notification to the person using the Reprovision Notification Document email template, telling them to open their Wallet app and check for updates.

5.2.2 Requesting an update for multiple mobile identity documents

If you want to request updates for multiple mobile identity documents that were issued with the same credential profile, you can request the updates in a batch instead of requesting them one by one.

To request updates for multiple mobile identity documents:

1. In the MyID Operator Client, search for the devices you want to update.

   You can use the Device search report; you are recommended to add the Device Category from the Additional search criteria section, and select Mobile Identity Document from the drop-down list.

2. On the search results page, use the checkboxes to the left of the records to select one or more devices.

   Note: If you select one device, the process is the same as clicking the Request Update option in the button bar at the bottom of the View Device screen; MyID uses the batch process only if you select more than one device. See section 5.2.1, Requesting an update for a single mobile identity document for details of requesting an update for a single device.

3. From the Tools menu, select Request Update.

   

   The Request Update screen appears.

   

   Note: Because you can use the batch operation on multiple types of device at the same time, this screen does not restrict your options; you must set the required options manually:

   • Credential Profile – set to the same credential profile as you originally used to provision the mobile identity documents. You cannot request a batch update for mobile identity documents that were issued using different credential profiles.

   • Reason – select Reprovision Document.

4. Type any Notes you want to add.

   The Notes are stored in the audit trail.

5. Click Save.

   The confirmation screen appears.

   

6. Click Yes to proceed with the request, or No to go back to the list of devices.

   When you click Yes, the Batch Processing screen appears.

   

7. The requests are processed. The table shows the status of each request:

   	The request succeeded.
   	The request failed. The Message column displays the reason for the failure; for example, the device may not be in the correct state to be updated; you may have selected a different credential profile than was originally used to provision the mobile identity document; you may have selected a reason other than "Reprovision Document".

8. Click Close.